Refund policy
Last Updated: October 8, 2026
This Return & Refund Policy applies to purchases made from SEESE PRO, operated by YES OR NO, United Arab Emirates.
We stand behind the products we sell and will honor all consumer rights required by applicable law.
Eligible products may be returned within 30 days after delivery, subject to the conditions, authorization requirements, and exclusions stated in this Policy.
Nothing in this Policy limits any consumer right that cannot legally be excluded or restricted.
1. 30-Day Return Policy
Customers may request an eligible return within 30 days after receiving their order.
To qualify for a voluntary 30-day return, the product must generally:
- Be returned in its original condition.
- Include all components, accessories, manuals, promotional items, and other items supplied with the purchase.
- Not show signs of misuse, accidental damage, modification, unauthorized repair, or excessive wear.
- Not have been handled beyond what is reasonably necessary to inspect the product.
- Be returned only after receiving authorization and return instructions from SEESE PRO.
Submitting a return request within 30 days does not automatically guarantee a refund.
All returns are subject to review and, where applicable, inspection before a refund or other resolution is approved.
For eligible voluntary returns, return shipping costs are the customer's responsibility unless we agree otherwise or applicable law requires otherwise.
Original shipping charges are non-refundable except where required by applicable law.
Products returned incomplete, materially damaged after delivery, misused, modified, missing accessories, or otherwise outside the conditions of this Policy may be refused or may be subject to a lawful deduction for diminished value where permitted by law.
Any mandatory cancellation, withdrawal, return, refund, repair, replacement, warranty, or other consumer right provided by applicable law remains unaffected.
2. Order Cancellations
Orders are processed quickly after being placed.
A cancellation request is not guaranteed.
Once an order has entered processing, fulfillment, packing, or shipment, we may be unable to cancel or modify it.
If we are able to intercept and cancel an order before fulfillment, we may do so at our discretion, subject to applicable law.
Where applicable law provides a mandatory cancellation or withdrawal right, your statutory rights remain unaffected.
3. Damaged, Defective, or Incorrect Products
If you believe you received a product that is:
- Damaged;
- Defective;
- Materially different from what you ordered; or
- Missing an essential component,
please contact us as soon as reasonably possible after discovering the issue.
To allow us to investigate efficiently, we may request reasonable evidence including:
- Your order number.
- A description of the issue.
- Clear photographs of the product.
- Photographs of the packaging and shipping label where relevant.
- A short video demonstrating the reported malfunction where reasonably necessary.
- Photographs of all items and accessories received.
Failure to provide reasonably requested evidence may prevent us from verifying a claim, except where applicable law provides otherwise.
Do not dispose of the product, packaging, shipping label, accessories, or relevant components while a claim is being investigated unless we instruct you otherwise.
4. What Qualifies as a Product Defect
A genuine defect generally means a material manufacturing, functional, or conformity problem that prevents the product from operating substantially as described under normal intended use.
Depending on applicable law and the circumstances, the following will not ordinarily constitute a defect by themselves:
- Minor cosmetic variations that do not materially affect functionality.
- Minor variations in color, texture, finish, packaging, or appearance.
- Packaging dents, scratches, or cosmetic shipping wear where the product itself remains functional and undamaged.
- Normal manufacturing tolerances.
- Normal wear and tear.
- Damage caused after delivery.
- Improper use, abuse, neglect, modification, accidental damage, or unauthorized repair.
- Failure to follow instructions or reasonable operating requirements.
- Normal battery-performance variation or gradual battery degradation.
- Performance affected by operating conditions where the product itself is not defective.
- Performance expectations or uses that were not represented or guaranteed on the product page.
- Dissatisfaction unrelated to a genuine defect or material misdescription.
Nothing in this section excludes a condition that applicable consumer law legally requires us to treat as non-conforming or defective.
5. How Valid Product Issues May Be Resolved
Where permitted by applicable law, we may first investigate the reported problem and provide reasonable troubleshooting or technical assistance.
Depending on the nature of the verified issue, available remedies may include:
- Troubleshooting or usage guidance.
- Replacement of an affected component or accessory.
- Replacement of the defective part.
- Replacement of the product.
- A partial refund or price adjustment where appropriate.
- A full refund where required by applicable law or where another appropriate remedy is unavailable.
The appropriate remedy depends on the circumstances and applicable consumer law.
A customer is not automatically entitled to choose a full monetary refund where applicable law permits another remedy, such as repair or replacement, to be provided first.
6. Returns Require Prior Authorization
Do not send a product back without contacting us first.
Before returning any product, you must contact:
and receive return authorization and return instructions from us.
Products sent to an address found on a shipping label, warehouse label, package, payment record, or elsewhere without our written return instructions may not be capable of being identified or processed as a valid return.
Our fulfillment and shipping locations are not necessarily authorized customer-return locations.
Unauthorized returns are sent at the customer's risk, subject always to applicable law.
7. Return Shipping
For eligible voluntary returns under our 30-Day Return Policy, return shipping costs are the customer's responsibility unless we agree otherwise or applicable law requires otherwise.
Original shipping charges are generally non-refundable.
For defective, incorrect, damaged, or legally protected returns, responsibility for return shipping will be determined according to applicable law and the circumstances of the claim.
Where a statutory withdrawal right allows the customer to be responsible for direct return costs, the customer will bear those costs to the extent permitted by law and disclosed as required.
We recommend using a tracked shipping service for any authorized return.
8. Condition of Returned Products
Returned products must include, where applicable:
- All original components.
- Accessories.
- Manuals.
- Promotional or free items supplied with the order.
- Any other items included as part of the purchase.
For voluntary 30-day returns, products must generally be returned in the condition specified in our return authorization instructions.
Where a statutory withdrawal right applies, customers may inspect or handle products only to the extent reasonably necessary to establish their nature, characteristics, and functioning.
Where permitted by applicable law, we may reduce a refund to reflect diminished value caused by handling beyond what is reasonably necessary.
9. Refund Processing
If a refund is approved, it will normally be issued to the original payment method.
Where permitted by applicable law, we may withhold a refund until:
- The returned goods are received; or
- Satisfactory evidence of return is provided.
Once a refund is issued by us, additional processing time may be required by your bank, card issuer, PayPal, Shopify Payments, or other payment provider before the funds appear in your account.
We are not responsible for processing delays caused solely by financial institutions or payment providers after we have successfully issued the refund.
10. Original Shipping and Other Costs
Except where applicable law requires otherwise:
- Original shipping charges are non-refundable.
- Expedited or premium shipping upgrades are non-refundable.
- Return shipping costs are the customer's responsibility for voluntary authorized returns.
- Costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.
Nothing in this section removes any mandatory entitlement to reimbursement of standard delivery costs where applicable law requires it.
11. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an order cannot be delivered because the customer supplied an incorrect, incomplete, or undeliverable address, please contact us.
Where permitted by law, additional shipping or reshipping costs resulting from customer-provided address errors may be charged to the customer.
Refund eligibility in these circumstances will depend on:
- Whether the package is successfully returned to us.
- The condition of the returned shipment.
- Costs incurred.
- Applicable consumer law.
12. Refused and Unclaimed Deliveries
Customers are responsible for accepting delivery and responding to reasonable carrier or customs requests when necessary.
If a shipment is refused, abandoned, or remains unclaimed and is returned to us, any refund or reshipment will be determined after the shipment's status and condition are verified.
Where legally permitted, actual non-recoverable return, reshipping, customs, or carrier charges resulting from an unjustified refusal or failure to claim a shipment may be deducted or charged to the customer.
A package being marked “returned to sender” does not by itself establish eligibility for a full refund.
13. Delivery Issues
If tracking shows a delivery issue, please contact us promptly so that we can investigate with the carrier.
Where a shipment is lost or damaged before delivery and the risk legally remains with us, we will provide the remedy required by applicable law.
Where tracking indicates successful delivery, we may request additional information and investigate the matter with the carrier before determining the appropriate resolution.
14. European Economic Area Consumers
If you are a consumer located in the European Economic Area and applicable EU consumer law applies to your purchase, you generally have a statutory right to withdraw from an eligible distance purchase within 14 days after receiving the goods, without giving a reason, subject to applicable exceptions.
To exercise this right, you must communicate your decision to withdraw within the applicable statutory period.
After exercising a valid withdrawal right, you must return the goods within the period required by applicable law.
You may be responsible for the direct cost of returning the goods where permitted by law and where the required information has been provided.
You may also be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Where required by law, we will reimburse eligible payments, including the applicable standard delivery cost, within the legally required timeframe.
We may withhold reimbursement until we receive the goods or satisfactory evidence that they have been returned, where legally permitted.
Your statutory rights regarding faulty or non-conforming goods, including applicable legal guarantees, remain unaffected.
15. United Kingdom Consumers
If you are a UK consumer and applicable UK consumer law applies to your purchase, you generally have a statutory right to cancel an eligible online purchase within 14 days after receiving the goods, without giving a reason, subject to applicable exceptions.
After notifying us of a valid cancellation, you generally have a further 14 days to return the goods.
Where legally permitted and properly disclosed, you may be responsible for the direct cost of returning the goods.
Our voluntary 30-Day Return Policy may provide additional time beyond these statutory cancellation rights, subject to the eligibility requirements stated in this Policy.
We may make a lawful deduction for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Mandatory rights relating to faulty, damaged, misdescribed, or non-conforming goods remain unaffected.
16. Payment Disputes and Chargebacks
If you experience a problem with an order, we encourage you to contact us first at:
so that we can investigate and attempt to resolve the issue.
We maintain transaction, fulfillment, shipping, tracking, delivery, and customer-communication records and may provide relevant records to:
- Payment processors.
- Card issuers.
- Banks.
- PayPal.
- Shopify Payments.
- Courts.
- Regulators.
- Other authorized parties.
This information may be used when responding to disputes, claims, chargebacks, suspected fraud, or legal proceedings.
Nothing in this Policy restricts any right you may have under applicable law or the applicable rules of your payment provider.
17. Abuse and Fraudulent Claims
We reserve the right, where permitted by law, to investigate suspected:
- Return abuse.
- Fraudulent claims.
- Altered or misleading evidence.
- False non-delivery claims.
- Payment fraud.
- Other misuse of our policies.
We may provide relevant transaction and delivery evidence to payment providers, financial institutions, carriers, regulators, law-enforcement authorities, or other appropriate parties where reasonably necessary and legally permitted.
This section does not limit legitimate consumer rights or valid claims.
18. Mandatory Consumer Rights
This Policy is intended to operate to the maximum extent permitted by applicable law.
Nothing in this Policy excludes, restricts, or overrides consumer rights, warranties, remedies, cancellation rights, legal guarantees, or other protections that cannot lawfully be excluded.
If any provision of this Policy conflicts with mandatory consumer law applicable to your purchase, the mandatory law will apply to the extent of that conflict.
The remaining provisions of this Policy will continue to apply.
Contact Us
SEESE PRO
Operated by YES OR NO
United Arab Emirates
Email: support@seese.pro
When contacting us about a return, refund, damaged product, defective product, delivery issue, or other order-related matter, please include your order number and sufficient information for us to identify and review your order.